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30-Day Refund and Return Policy

Thank you for shopping with Ephemeron Labs. We want to ensure your satisfaction with every purchase. We offer a 30-day refund and return policy, subject to the terms and conditions outlined below:

  1. Eligibility:

    • To be eligible for a refund or return, the item must be unused, undamaged, and in its original packaging.

    • Returns must be initiated within 30 days from the date of purchase.

    • Certain items such as perishable goods, personalized items, and digital downloads are not eligible for return unless they are defective or damaged upon receipt.

  2. Return Process:

    • To initiate a return, please contact our customer service team at sale@ephemeron-labs.com within the 30-day period to request a Return Merchandise Authorization (RMA) number.

    • Once you have received your RMA number, securely package the item(s) along with the original invoice or proof of purchase and clearly mark the RMA number on the package.

    • Ship the item(s) back to us using a trackable shipping method. The customer is responsible for the return shipping costs unless the return is due to our error or a defective product.

  3. Inspection and Refund:

    • Upon receiving the returned item(s), our team will inspect them to ensure they meet the eligibility criteria.

    • If the return is approved, we will process the refund to the original method of payment within [10] business days. Please note that it may take additional time for the refund to reflect on your account depending on your financial institution.

  4. Exchanges:

    • We do not offer direct exchanges. If you wish to exchange an item for a different size, color, or variant, please initiate a return for the unwanted item(s) and place a new order for the desired item(s) separately.

  5. Damaged or Defective Items:

    • In the event that you receive a damaged or defective item, please contact our customer service team immediately upon receipt for assistance. We will work with you to resolve the issue promptly, whether through a replacement, exchange, or refund.

  6. Google Merchant Compliance:

    • Our refund and return policy complies with Google Merchant Center's policies and guidelines. We are committed to providing transparent and customer-friendly policies to ensure a positive shopping experience for our customers.

  7. Contact Us:

    • If you have any questions or concerns regarding our refund and return policy, please don't hesitate to contact our customer service team at sales@ephemeron-labs.com.

By making a purchase with Ephemeron Labs, you agree to abide by the terms and conditions of our refund and return policy outlined above.